About us:
Irr Supply Centers, Inc. is a leading distributor of heating, cooling, plumbing, refrigeration, and electrical products serving customers throughout Upstate New York and Northern Pennsylvania.
As an employee-owned company, we take pride in delivering exceptional customer service while creating opportunities for our employees to grow and succeed. Our continued success is driven by teamwork, accountability, and a commitment to operational excellence.
Regions Available:
Central NY
Position: Assistant Manager – Operations Focus
Schedule: Monday-Friday, 7:30AM-4:30PM, with alternating Saturdays from 8AM-12PM
Pay Range: $21–$23 per hour
Employment Type: full-time
Location: In-person
Position Summary
The Assistant Manager – Operations Focus supports the daily operations of the branch, ensuring efficient warehouse processes, inventory management, customer service, and team performance. This role works closely with branch leadership to maintain high service standards, support employees, and help achieve operational goals.
Key Responsibilities
Operations & Team Leadership
Supervise and support warehouse personnel and daily warehouse operations.
Assist in coordinating workflow, productivity, and operational efficiency.
Promote a safe, organized, and positive work environment.
Help train, coach, and develop team members.
Customer Service
Build and maintain strong customer relationships through proactive communication and support.
Provide timely and accurate solutions regarding quotations, invoices, returns, product inquiries, and counter sales.
Deliver exceptional customer service with a positive and professional attitude.
Inventory & Purchasing
Work closely with the purchasing department to maintain appropriate inventory levels.
Monitor inventory needs and communicate requirements to meet customer expectations.
Assist with inventory control and branch stock management.
Warranty Administration
Coordinate branch efforts to process warranty claims and product defects accurately and efficiently.
Ensure claims are submitted and resolved in a timely manner.
Administrative Support
Complete required administrative tasks and reporting.
Utilize computer systems to support branch operations, inventory management, and customer service activities.
Qualifications
Previous supervisory or management experience required.
Strong leadership, organizational, and interpersonal skills.
Excellent customer service and communication abilities.
Strong numerical aptitude and attention to detail.
Computer proficiency and ability to learn company systems.
Ability to effectively communicate with employees, customers, and vendors at all levels.
Industry experience or knowledge in HVAC, plumbing, refrigeration, electrical, or distribution is preferred.
What We Offer
Competitive pay
Stable, growing company
Supportive team environment
Opportunities for professional growth and advancement
If you are a motivated leader who enjoys balancing operations, customer service, and team development, we encourage you to apply.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance