Assistant Manager – Operations Focus
Pay: $21.00 - $23.00 per hour
Schedule:
Monday – Friday: 7:30 AM – 4:30 PM
Alternating Saturdays: 8:00 AM – 12:00 PM
About Us:
Irr Supply Centers, Inc. is the leading distributor of heating, cooling, plumbing, refrigeration, and electrical products serving Upstate New York and Northern Pennsylvania. As an employee-owned company, we pride ourselves on delivering exceptional customer service and creating a workplace where our team members thrive and grow.
Position Overview:
We are seeking a dependable and detail-oriented Assistant Branch Manager to help oversee day-to-day operations and support overall branch performance. This position works closely with the Branch Manager and plays a key role in supervising warehouse activity, supporting counter operations, managing inventory, and ensuring excellent customer service.
The ideal candidate will be highly organized, proficient with computers and business systems, and comfortable stepping into both administrative and hands-on operational roles as needed.
Regions Available:
Greater Rochester
Key Responsibilities:
Supervise and support warehouse personnel and daily operations to ensure accuracy, efficiency, and safety.
Assist customers at the parts counter by providing product knowledge, processing orders, and resolving issues.
Maintain accurate records, generate reports, and complete required administrative tasks.
Oversee warranty claims and defective product returns, ensuring timely and proper handling.
Communicate with the purchasing department to manage inventory levels and product availability.
Prepare and process quotes, invoices, returns, and other customer service documentation.
Develop and maintain positive relationships with customers through proactive, solution-focused communication.
Act as a support leader within the branch, stepping in for the Branch Manager when needed.
Qualifications:
Previous experience in a management or operations support role, ideally in distribution, warehousing, or a related field.
Strong computer skills, including comfort with inventory software, spreadsheets, and reporting tools.
Excellent organizational, communication, and customer service abilities.
Team-oriented mindset with the flexibility to handle a variety of responsibilities.
Industry knowledge in HVAC, plumbing, electrical, or related areas is a strong advantage.
Why Work With Us:
Employee-owned company with a strong commitment to team success.
Competitive compensation and benefits package.
Opportunities for growth and advancement within the organization.
A collaborative and supportive work environment.