We are a fast-paced, customer-focused company in the distribution industry, committed to strong relationships with our clients and operational excellence. We are seeking a detail-oriented Accounts Receivable & Collections Specialist to support our finance team and ensure timely customer payments.
Regions Available:
Niagara County
Pay: $22.00 - $27.00 per hour
Job Type: Full-time
Hours: Monday - Friday 8am - 4:30pm
Work Location: In person - 908 Niagara Falls Blvd. North Tonawanda, NY 14120
Position Overview:
The Accounts Receivable & Collections Specialist is responsible for managing customer accounts, overseeing invoice accuracy, performing collections activities, and providing exceptional support to both internal teams and external customers. This role is critical to maintaining healthy cash flow and customer account integrity.
Key Responsibilities:
Monitor and manage outstanding customer balances and follow up on delinquent accounts
Contact customers via phone and email regarding overdue invoices and payment arrangements
Apply customer payments and reconcile accounts accurately
Investigate and resolve billing discrepancies or disputes
Communicate with customers’ Accounts Payable departments regarding invoice status and payment issues
Collaborate with branch managers and sales staff to support account resolution
Maintain detailed records of collection activities and customer communications
Assist with tax exemption documentation (NYS and PA)
Preferred Skills & Experience:
Previous experience in Accounts Receivable, Collections, or Billing (2+ years preferred)
Intermediate proficiency in MS Excel and MS Word
Experience with accounting or ERP systems (Infor Cloud Suite Distribution operational and accounting software and BillTrust a plus, but not required)
Strong attention to detail and excellent follow-up skills
Professional communication and customer service abilities
Work Environment:
Fast-paced, team-oriented environment
Some travel to branch locations may be required (minimal)
This role is ideal for individuals who thrive in managing account details, problem-solving payment issues, and maintaining strong professional relationships with customers.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance